When will my order ship?

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 5–10 business days, depending on your location.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email.

Tracking updates may take 24–48 hours to appear.

Do you ship internationally?

At this time, we primarily ship within the United States.

International shipping availability may vary and will be shown at checkout if available.

What is your return policy?

We accept returns within 14 days of delivery for unused items in original condition.

Some items, such as sale items or personal care products, are non-returnable.

👉 For full details, please visit our Refund Policy page.

How do I request a refund?

To start a return or refund, email us at:

📧 support@thelovedotcom.com

Please include:

• 
  Your order number
  
• 
  Reason for the return
  
• 
  Photos (if the item arrived damaged or incorrect)
  

What if my item arrives damaged or incorrect?

We’re so sorry about that! Please contact us within 48 hours of delivery with photos, and we’ll make it right as quickly as possible.

Can I cancel or change my order?

Orders can be canceled or changed within 12 hours of purchase.

After that, orders may already be processed or shipped.

Why does my order show “delivered” but I didn’t receive it?

Once a package is marked as delivered, we are not responsible for lost or stolen packages.

We recommend checking with neighbors or contacting the shipping carrier directly.

Are your products exactly as shown?

We do our best to display products accurately.

Please note that slight variations in color or appearance may occur due to screen settings or lighting.

How can I contact you?

We’re always happy to help 💖

📧 support@thelovedotcom.com

We aim to respond within 24–48 hours.